Looks like we got our answer.
Ok
That is there home page right?
Quote from: walkstall on January 11, 2011, 01:52:07 PM
Ok
I knew I could count on you. ;)
I know quiller will be all over this. :D
Bookmarked the link. Will do.
I just hope my theory is correct.
One would think if our forum can't log into them, then their site must be down as well, anyway, it has been in the past.
Quote from: Solar on January 11, 2011, 01:55:06 PM
I knew I could count on you. ;)
I know quiller will be all over this. :D
Not entirely true. Close enough from some viewpoints, I admit. ;D
Choosing a hosting company for the first time is always trial and error. I went through several, myself, trying to set up a blog.
Do be sure that you can actually KEEP your site name. Some hosting companies register it in their name "for privacy protection," and you can't get it back (or go through hell trying to register the old (in this case, present) site name with a new host).
That's how the ongoing criminal organization called GoDaddy screwed me over my blog. (I'd actually
vilify them but they'd just think it was a compliment, the way they operate with the small clients.)
(*Deep breath. Again.*)
Looking through the Duke site, I get the definite impression they don't have a lot of traffic from satisfied customers at their site. Notice the ABSENCE of any really new comments in their various forums.
Quote from: quiller on January 11, 2011, 07:02:32 PM
Not entirely true. Close enough from some viewpoints, I admit. ;D
Choosing a hosting company for the first time is always trial and error. I went through several, myself, trying to set up a blog.
Do be sure that you can actually KEEP your site name. Some hosting companies register it in their name "for privacy protection," and you can't get it back (or go through hell trying to register the old (in this case, present) site name with a new host).
That's how the ongoing criminal organization called GoDaddy screwed me over my blog. (I'd actually vilify them but they'd just think it was a compliment, the way they operate with the small clients.)
(*Deep breath. Again.*)
Looking through the Duke site, I get the definite impression they don't have a lot of traffic from satisfied customers at their site. Notice the ABSENCE of any really new comments in their various forums.
I registered it myself so it is ours... :) :)
Quote from: Solars Toy on January 11, 2011, 07:24:53 PM
I registered it myself so it is ours... :) :)
Sure it's yours. Unless you want to change hosts. I got put on a waiting list to get my own site name back, but then they played more games to prevent me from getting it. A very long, ugly story relating to sneaky-ass stunts tied to ICANN rules. I sincerely do hope you won't have that problem. I soured on blogging because of tech issue like that.
Quote from: quiller on January 11, 2011, 07:54:05 PM
Sure it's yours. Unless you want to change hosts. I got put on a waiting list to get my own site name back, but then they played more games to prevent me from getting it. A very long, ugly story relating to sneaky-ass stunts tied to ICANN rules. I sincerely do hope you won't have that problem. I soured on blogging because of tech issue like that.
I did it before we decided to go with Duke so hopefully it's ok....I guess we will find out. :) :)
I'm bookmarked... will do next time it goes nuts...
Roger that..
Got here quickly but hung up during sign-in. Duke responded instantly and I came back here and signed in without problem on the second try. Bah.
I had some problems loading pages earlier. All is fine now. I will bookmark the link for next time though.
It has been working better from my end.... Solar yelled at them, so I guess that did it...
Yes, it's working fine now. My wife just jammed our internet speed up to 25 M so it's cruising now.
Quote from: Inked on January 20, 2011, 02:08:53 PM
Yes, it's working fine now. My wife just jammed our internet speed up to 25 M so it's cruising now.
too.... many..... jokes......
I have been finding the forum loading slow...
Quote from: taxed on January 20, 2011, 02:07:17 PM
It has been working better from my end.... Solar yelled at them, so I guess that did it...
I think we are at the top of there list now. ;D
I have had no problems after the yelling, as of yet. Xing fingers. ;D
This just came up on CPF and also on Duke board.
I was making a post then got this and then check the Duke and got the same thing.
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.
You had 18 Guests, 5 Users at the time.
Users active in past 60 minutes:
walkstall, taxed, Solar, Inked, Shooterman
Quote from: walkstall on January 20, 2011, 09:24:24 PM
This just came up on CPF and also on Duke board.
I was making a post then got this and then check the Duke and got the same thing.
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.
I got the same thing as well.
Lost a full page post over it, very frustrating.
Quote from: Solar on January 20, 2011, 09:38:53 PM
I got the same thing as well.
Lost a full page post over it, very frustrating.
Hmmm I hit post and then got:
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.
But I check the area I was posting in and the post was there.
But each time I hit re-load, I got the samething for about 5 min.
Quote from: walkstall on January 20, 2011, 09:43:05 PM
Hmmm I hit post and then got:
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.
But I check the area I was posting in and the post was there.
But each time I hit re-load, I got the samething for about 5 min.
At least it was short this time, not like a couple of weeks ago.
Quote from: Solar on January 20, 2011, 09:57:39 PM
At least it was short this time, not like a couple of weeks ago.
I could understand it if they were making adjustments, even then they should let you know ahead of time.
Friday 1/21 9:00P.M. Connection Problems again on CPF and also on the Duke board.
Sat. 1/22
Wow!! 1.5 hrs before CPF would load all the way.
Duke board was very slow in loading.
Yep, ST and I were getting pissed off too. >:(
All, please notate the time of day when it gets slow.
Quote from: walkstall on January 22, 2011, 06:15:41 AM
Sat. 1/22
Wow!! 1.5 hrs before CPF would load all the way.
Duke board was very slow in loading.
This was from 0500 until 0630 hrs. I also had problem Friday night starting around 2100 hrs off and on then gave up at 2230 hrs.
Quote from: walkstall on January 22, 2011, 03:08:36 PM
This was from 0500 until 0630 hrs. I also had problem Friday night starting around 2100 hrs off and on then gave up at 2230 hrs.
Taxed, remember I am West Coast time like Solar
8:42 A.M. CST Sunday, January 23. Pages taking a long time to load. some never loading completely, including this reply page.
Starting at 0600 today CPF would not load at all for 45 min. The last 15 min it would just hang. This is the first I could get in.
Duke board was very slow in loading but would load.
Did this post and took 15 more min just to get back in.
Quote from: walkstall on January 23, 2011, 06:51:59 AM
Starting at 0600 today CPF would not load at all for 45 min. The last 15 min it would just hang. This is the first I could get in.
Duke board was very slow in loading but would load.
Did this post and took 15 more min just to get back in.
Both boards are now hanging big time.
From 9:22 to 9:40 A.M. At least.
From about 8:30AM to 11:50AM EST.
0940 loading a bit slow but loading. ;D
Duke board is a tad bit slow also, but much faster then it was.
Quote from: walkstall on January 23, 2011, 09:41:25 AM
0940 loading a bit slow but loading. ;D
Duke board is a tad bit slow also, but much faster then it was.
I noticed that as well, I have a feeling they gave themselves priority, while the rest of us get a smaller pipeline.
We will be finding a better host.
Quote from: Solar on January 23, 2011, 10:49:58 AM
I noticed that as well, I have a feeling they gave themselves priority, while the rest of us get a smaller pipeline.
We will be finding a better host.
I would say so. I think they moved CPF up for about a week then move us back down. I don't think they will last long if other are having the same problems. Sooooooo do you wish the problem report or do we stop???
Hi,
Yes it is a problem with the server this site is being hosted on. Which is an Xeon CPU with 12 GB RAM in SoftLayar Dallas. The problem is the RAID array, which is going to be taken care of once we have a schedule setup with the datacenter.
I recommended that the domain be separate from hosting, we have nothing to do with this sites domain name, so that's all good. No, we did not give ourselves priority, because of the issues, some sites load faster than the others and the slow down usually happened in different times, hard to tell sometimes. If you contacted us using the ticket system, then this would have been resolved much earlier and would have come to the attention of a support specialist.
You are more than welcomed to move hosts, I won't blame you. I myself am not happy with what happened but it's technical stuff and if you know technology, sometimes it fails.
~ DH
Quote from: duke on January 23, 2011, 11:44:04 AM
Hi,
Yes it is a problem with the server this site is being hosted on. Which is an Xeon CPU with 12 GB RAM in SoftLayar Dallas. The problem is the RAID array, which is going to be taken care of once we have a schedule setup with the datacenter.
I recommended that the domain be separate from hosting, we have nothing to do with this sites domain name, so that's all good. No, we did not give ourselves priority, because of the issues, some sites load faster than the others and the slow down usually happened in different times, hard to tell sometimes. If you contacted us using the ticket system, then this would have been resolved much earlier and would have come to the attention of a support specialist.
You are more than welcomed to move hosts, I won't blame you. I myself am not happy with what happened but it's technical stuff and if you know technology, sometimes it fails.
~ DH
Thanks for the response DH, and thank you for the explanation. We prefer to remain with Duke Hosting, as it sounds like you have identified the issue and plan to fix it. Please give us an ETD...
Can you please give us a link to your ticketing system?
Also, for the forum, RAID is "Redundant Array of Inexpensive Discs". It is a box with multiple hard drives, and as the RAID controller is writing to one drive, it is writing to the others part of the data. So, when one drive goes down, you just pull out the bad drive and put a new one back in, and the RAID box starts re-populating the data to the new one. But, any number of issues can be going on, like a bad controller, etc.
Quote from: duke on January 23, 2011, 11:44:04 AM
Hi,
Yes it is a problem with the server this site is being hosted on. Which is an Xeon CPU with 12 GB RAM in SoftLayar Dallas. The problem is the RAID array, which is going to be taken care of once we have a schedule setup with the datacenter.
I recommended that the domain be separate from hosting, we have nothing to do with this sites domain name, so that's all good. No, we did not give ourselves priority, because of the issues, some sites load faster than the others and the slow down usually happened in different times, hard to tell sometimes. If you contacted us using the ticket system, then this would have been resolved much earlier and would have come to the attention of a support specialist.
You are more than welcomed to move hosts, I won't blame you. I myself am not happy with what happened but it's technical stuff and if you know technology, sometimes it fails.
~ DH
Thanks Duke, Mark is quite aware of our problem, so not quite sure what good a ticket would do, seeing how he has been looking into the matter.
Can you give us a time line as to the fix?
We do want to stay with Duke as Taxed said, but we do have our members to think of first.
Thanks Solar.
Hi,
The datacenter has said that they will replace the drives tomorrow at 9 AM. The ticket system is for 24/7 help, Mark does not have tech access and such. The tech guys who take care of the tickets are the ones who are on 24/7, usually responding to tickets in 30 minutes. They would have given you the reason and helped you resolve it .
The ticket system it accessible after you log into the CP at http://dukehosting.com/dukecp (http://dukehosting.com/dukecp)
If you are looking for new hosting providers, I recommend http://webhostingtalk.com (http://webhostingtalk.com) Some hosting providers have great offers going on, I would stay away from unlimited providers though, that's plain lie.
Best regards,
DH
Quote from: duke on January 23, 2011, 02:41:32 PM
Hi,
The datacenter has said that they will replace the drives tomorrow at 9 AM. The ticket system is for 24/7 help, Mark does not have tech access and such. The tech guys who take care of the tickets are the ones who are on 24/7, usually responding to tickets in 30 minutes. They would have given you the reason and helped you resolve it .
The ticket system it accessible after you log into the CP at http://dukehosting.com/dukecp (http://dukehosting.com/dukecp)
If you are looking for new hosting providers, I recommend http://webhostingtalk.com (http://webhostingtalk.com) Some hosting providers have great offers going on, I would stay away from unlimited providers though, that's plain lie.
Best regards,
DH
Thanks for the heads up DH. We would prefer to remain at Duke Hosting.
Ok so as I understand it, we could have problems up until replace of the drive(s) tomorrow around 9 A.M. is complet.
Thank much Taxed, Solar and Duke/HD.
walks
Quote from: walkstall on January 23, 2011, 04:08:48 PM
Ok so as I understand it, we could have problems up until replace of the drive(s) tomorrow around 9 A.M. is complet.
Thank much Taxed, Solar and Duke/HD.
walks
I am having the site transfered out from that server to a newly deployed one, if everything goes alright, everything should be settled before tomorrow's 9 AM hardrive change, which may cause a little downtime but unlikely.
Quote from: duke on January 23, 2011, 04:36:58 PM
I am having the site transfered out from that server to a newly deployed one, if everything goes alright, everything should be settled before tomorrow's 9 AM hardrive change, which may cause a little downtime but unlikely.
If it does, no worries. Thanks for letting us know, and thanks for working the problem!
Quote from: duke on January 23, 2011, 04:36:58 PM
I am having the site transfered out from that server to a newly deployed one, if everything goes alright, everything should be settled before tomorrow's 9 AM hardrive change, which may cause a little downtime but unlikely.
Thanks so much, if all goes well, we will be sticking with Duke. 8)