Author Topic: This is the lowest ranked retail store chain in America  (Read 394 times)

Online Sick Of Silence

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This is the lowest ranked retail store chain in America
« on: July 04, 2018, 10:58:43 AM »
http://www.msn.com/en-us/money/companies/this-is-the-most-hated-retail-store-chain-in-america/ar-AAzxTnr

Quote
About 25,800 U.S. adults rated companies based on the factors such as product quality and social consciousness, which Harris Poll translated into an overall reputation rank. Based on the findings, one thing is clear: People aren’t crazy about Sears.

Sears Holdings Corporation, which owns Sears and Kmart, earned a 64.09 out of 100, giving it the lowest grade of any other retail company in the poll—even lower than McDonald’s (72.39) and Walmart (68.52), which weren’t even in the bottom five. And this was no one-off Sears smearing. The American Customer Satisfaction Index’s 2017 retail report ranked Sears as the second most hated department or discount store, just ahead of Walmart. Find out what ACSI ranked as the worst hotel chains in America.

Apparently, reputation speaks wonders too: The company has closed about 2,500 Sears and Kmart stores over the past decade as it’s struggled to compete with online competitors and department stores with better reputations.

I don't necessarily hate Sears. I always get excited in the tool department.
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Offline supsalemgr

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Re: This is the lowest ranked retail store chain in America
« Reply #1 on: July 04, 2018, 12:16:43 PM »
http://www.msn.com/en-us/money/companies/this-is-the-most-hated-retail-store-chain-in-america/ar-AAzxTnr

I don't necessarily hate Sears. I always get excited in the tool department.

Remember when Sears was "Where America Shops" in the 50,s - 70,s? Then Sam Walton expanded his hardware store. Sears responded by reducing their in store sales force and got away from hard goods like you mentioned. They used Allstate as their cash cow until Wall Street told them Allstate was worth more than current Sears stock if it was stand alone. Sears had to spin off Allstate in the mid 90's and the rest is history.
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