Author Topic: L.L. Bean Drops Life-Time Guarantee  (Read 753 times)

Offline walkstall

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L.L. Bean Drops Life-Time Guarantee
« on: February 12, 2018, 10:10:42 AM »
Like always all it takes is a few. 


snip~
In a letter to customers Friday morning, the company said it has updated its return policy to give customers one year to return purchases, with a receipt. The previous lifetime guarantee, which enabled customers to return products years — or even decades — after purchase, has long been a selling point for the company.

[Emphasis added]

“Increasingly, a small, but growing number of customers has been interpreting our guarantee well beyond its original intent. Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years. Others seek refunds for products that have been purchased through third parties, such as at yard sales.”‘


more @
http://neveryetmelted.com/2018/02/10/l-l-bean-drops-life-time-guarantee/
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Offline supsalemgr

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Re: L.L. Bean Drops Life-Time Guarantee
« Reply #1 on: February 12, 2018, 11:28:53 AM »
Like always all it takes is a few. 


snip~
In a letter to customers Friday morning, the company said it has updated its return policy to give customers one year to return purchases, with a receipt. The previous lifetime guarantee, which enabled customers to return products years — or even decades — after purchase, has long been a selling point for the company.

[Emphasis added]

“Increasingly, a small, but growing number of customers has been interpreting our guarantee well beyond its original intent. Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years. Others seek refunds for products that have been purchased through third parties, such as at yard sales.”‘


more @
http://neveryetmelted.com/2018/02/10/l-l-bean-drops-life-time-guarantee/

Sadly, it tells us where our society has gone.
"If you can't run with the big dawgs, stay on the porch!"

 

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